Community Manager

Job Description


In contrast to more traditional retail roles that are focused on inventory management and inside, stand behind a counter environment, the Visional Market Manager role is focused on merchant and community relations, training, recruiting and leading our stakeholders in your designated community and above all have load of fun and meet and help new people every singe day!

This is an amazing opportunity for a highly organized, creative individual who wants to be on the ground floor of an exciting retail startup bridging the gaps of traditional in-store retail and e-commerce with a "3rd way of shopping".

The ideal candidate will take full ownership of all tasks, troubleshoot and problem-solve just about anything that might arise in the course of a visional session to welcoming customers and developing relationships with the neighboring community.

The Market Manager will help facilitate and monitor market operations, will function as a brand ambassador and provide administrative support to the Market Director. The Market Manager will also oversee provide on-site support to merchants and execute cross-platform marketing to include both the development and dissemination of creative marketing content.

Desired Profile

Merchant Community Management:

Oversee and assist new merchants to inform, train and troubleshoot any questions.

Manage and contribute to our various social channels.

Prep and distribute Welcome Kits to new merchants

Creatively communicate relevant information including on-site events, press and more to the merchant community.

Inform and engage shoppers to connect and shop from our merchant network.

Prospcetive customer identification, tracking and nurturing.

Marketing & Communications:

Develop visual content by capturing digital content (photos and videos) for our social media channels, website & blog during the sessions or other opportunities.

Execute guerilla marketing.

Manage email capture, flyer and local interest.

Propose and organize social media content for marketing team.

Draft and send “thank you for attending” emails to new merchants.

Gather and organize visual content from new and current merchants.

Draft merchant bios for website.

Administrative Support: Through the guidance and direction of the Market Director you will:

Research potential artisans and merchants to reach out to and invite to participate.

Court and build relationships for events and partnerships.

Assist with execution of special events.


The ideal candidate will be an extremely detail-oriented, highly organized self-starter (event planning/production experience is a plus). This role requires a professional who is energized by interacting with people from diverse backgrounds. Applicant must be a creative thinker, fast on their feet, and eager to problem solve. To thrive in this position, you need to have excellent time management and administrative skills, be incredibly self motivated, handy, have an eye for detail and have a demonstrated track record for showing initiative.

In addition excellent written skills, strong verbal and interpersonal communication skills are required. Applicants need to be proficient with all MS Office Programs, the Google suite, and all social media channels.

Visional values professionalism, responsibility, honesty and reliability - we expect it of our merchants and model it amongst our team. Equally important is to demonstrate a high level of enthusiasm, determination, and self-motivation.

*You may need to lift items up to 40 pounds in performing duties of this position and have reliable transportation.

If you are the right person for the job, please send your resume and a paragraph about why you are the ideal fit for this position and how Visional is changing the world. Applicants who have not used the app need not apply.

Visional Commerce is an equal opportunity employer.