Insights

ChatGPT as a Marketplace

ChatGPT Is Becoming a Marketplace — How Does This Change Commerce What began as a language model for answering questions is now a full-stack shopping agent. With OpenAI enabling native payments and checkout inside ChatGPT, it’s no longer a tool for product...

Beyond the Interface: Rethinking Busines...

AI-powered shopping agents are reshaping how people discover and evaluate products. With natural language interfaces and personalization capabilities, they promise a smoother, smarter shopping experience. But under the surface, many agents still rely on legacy ecommerce business models—models built for...

Managing Hallucinations for Agentic Comm...

Excerpt from this Retail Tech Podcast research note. What if your AI agent was always correct? In the age of generative AI, the word hallucination has become something of a euphemism — a gentle way to describe when powerful AI systems make things up....

Chief AI Officer - The introduction of A...

The introduction of AI in Organizational Management Ranks With the growing importance of AI in companies a new role is being created, called the Chief AI Officer or CAIO. CAIO is shaping out to be an executive level role typically reporting directly to...

Computer: what will software developers ...

Marc Benioff, billionaire chief of the $315 billion business software giant Salesforce, is set to lay off 1,000 people and said that in 2025 he would not hire any new engineers. Google, quietly asked 20,000 workers in its Android and Pixel...